TERMS AND CONDITIONS
How to apply
Students (or their parent or legal guardian, if under the age of 18) must complete and sign the Application Form and provide it to the local ESL representative with the Application Fee of €30. If there is no ESL representative, students should fax, e-mail or use the electronic form from ESL website www.easysl.com, together with the fee to ESL (with payment by credit card or bank transfer as shown under Method of Payment.)
Course Confirmations
ESL will send written Application Acknowledgement, Course Confirmation and Invoices, within five working days of receiving the student's Application Form and fee. ESL will send written confirmation of accommodation details and airport transfer information as soon as it is available. In the unlikely event that ESL does not accept the student's application, all money paid by the student will be refunded in full. Course Payment ESL will invoice the student/agent for tuition and accommodation. This invoice must be paid 2 weeks prior to the course start date. ESL reserves the right not to accept a student for tuition should the net balance on course fees or packages not received by ESL 2 weeks before the coursestart date. In case of students requiring a Visa Application Support to enter Malta, payment of Invoice must be made in full prior to Confirmation Letter and Letter of Invitation being sent. Should the visa not be granted by the competent authorities, all money paid by the student, except for the Application Fee and Visa Support Fee if applicable, will be refunded in full. One - Time Fees A one-time Application Fee of €35 is required for all international applicants when submitting an application. IMPORTANT: All ESL fees are subject to change without notice. Methods of payment Application fee and course fees can be paid in different ways: by SWIFT, by banker's draft or by credit card. Please see "Methods of Payment " for details. Student complaint procedure If a student needs to make a complaint, or feels uncomfortable for any reason, he/she must contact the school administration without delay. Complaints that have not been brought to the ttention of the school administration during the student’s stay will not be addressed at a later date Confidential course and services evaluationStudents agree to complete a confidential course and services evaluation and deliver it to administration at least 2 days prior to the end of the course.
Cancellation, withdrawal and refund policy
In case of any cancellation through no fault of the Company, all fees paid (except the Application Fee and Visa Support Fee if applicable) will be refunded in full, provided that cancellation notice is received at least 2 weeks prior to the course start date. If cancellation notice is received within 2 weeks, there will be a cancellation fee of 25%, if received within 1 week, there will be a cancellation fee of 50%.In the event that all single rooms in families have been allocated, ESL holds the right to allocate sharing rooms refunding any difference in costs to the student. In the event that all family accommodation is allocated, ESL reserves the right to make alternative arrangements of comparable lodging.
Prices and details for hotels, guesthouses and self-catering apartments are available upon request. Should a student be dismisse d for any disciplinary reasons, no refunds will be given.
Failure to arrive
Students failing to arrive to Malta within 5 days following their course start date shall not be refunded of any fees, costs and other expenses they have paid or incurred.
Minimum age
There is a minimum age of 11 years for students participating in Young Learner Residential Courses. There is a minimum age of 18 years for students participating in adult courses. There is no upper age limit.
Insurance
All international students who study with ESL are strongly encouraged to have adequate health and travel insurance.
Attendance policy
ESL students are required to attend at least 80% of scheduled classes and to complete all homework assignments. Failure to do so may result in the withholding of course certificates. If a student repeatedly does not attend classes without giving 2 hours advance notice, disciplinary action may be taken. In the case of any student requiring a visa to study in Malta failing to attend clas ses regularly, the appropriate authorities will be informed by ESL of any such failure. If a student regularly misbehaves or causes disturbance of any kind whatsoever or fails to observe school policies guidelines and/or regulations he/she will be subject to any disciplinary action whatsoever as ESL may deem fit. In such cases the student will have no right or pretension of any refund whatsoever.