Courses - English for Tourism

ENGLISH FOR TOURISM: TIMETABLE
Per Week: 20 lessons General English  + 10 lessons English for Tourism. Each lesson is of 45 minutes duration.
 
The General English programme consists of interactive sessions designed to improve participants’ ability in communicating effectively by developing their speaking, listening, reading and writing skills. Grammar, vocabulary and pronunciation will also be presented and practiced in relation to their real-life use. For a more detailed sample programme for the General English programme at Intermediate (B2) level, see the attached timetable.
 
The English for Tourism specialisation takes place over 10 lessons per week, and are normally held as an add-on to the General English programme.
 

	MONDAY	TUESDAY	WEDNESDAY	THURSDAY	FRIDAY
09.00-10.30	General English	General English	General English	General English	General English
11.00-12.30	General English	General English	General English	General English	General English
13.00-14.30	English for Tourism	English for Tourism	English for Tourism	English for Tourism	English for Tourism

 

                           

  During the English for Tourism programme participants will:

• Study the language and behaviour related to customer service
• Increase awareness of different expectations about customer service
• Improve spoken communication skills both face-to-face and on the telephone
• Increase the ability to interact with clients in writing
• Build vocabulary related to tourism and hospitality
• Learn about key concepts, trends, and issues in tourism

The programme will focus on a selection of the following topic areas and on any others which are relevant to participants’ needs:
 
Pre-intermediate

• Being friendly, helpful and polite in English
• Dealing with enquiries
• Taking booking
• Organizing a trip
• On the phone; enquiries, messages and complaints
• Food and Drink: restaurant language; explaining dishes
• Written correspondence: responding to enquiries; confirming bookings; avoiding mistakes; dealing with problems; being polite
• Hotel: reservations; checking in; giving information
• Money: changing money; explaining the bill
• Travelling around
• Problems!  Helping clients in trouble; dealing with complaints; dealing with difficult customers

          Intermediate
          

• Types of accommodation
• Hotel facilities
• Staffing and internal organization
• Reservations and check-in
• Hotel and restaurant services
• Money matters
• Dealing with complaints
• Off-site services
• The business traveller
• Conferences
• Tour operation: planning
• Tour operation: execution