ENGLISH FOR TOURISM: TIMETABLE
Per Week: 20 lessons General English + 10 lessons English for Tourism. Each lesson is of 45 minutes duration.
The General English programme consists of interactive sessions designed to improve participants’ ability in communicating effectively by developing their speaking, listening, reading and writing skills. Grammar, vocabulary and pronunciation will also be presented and practiced in relation to their real-life use.
The English for Tourism specialisation takes place over 10 lessons per week, and are normally held as an add-on to the General English programme.
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Lessons per Week:
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20 General English Lessons (Group) + 10 English for Tourism lessons (One-to-One)
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Minimum Age:
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18 years
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Start Date:
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Every Monday, all year round
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Time Table:
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Monday to Friday
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Lesson Duration:
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1 lesson = 45 minutes
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Levels:
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Intermediate to Advanced
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Price per week
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Euro 290 (LS)
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Euro 320 (HS)
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| Low Season: |
01/01/12 to 15/06/12 & 08/09/12 to 31/12/12 |
| High Season: |
16/06/12 to 07/09/12
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During the English for Tourism programme participants will:
- Study the language and behaviour related to customer service
- Increase awareness of different expectations about customer service
- Improve spoken communication skills both face-to-face and on the telephone
- Increase the ability to interact with clients in writing
- Build vocabulary related to tourism and hospitality
- Learn about key concepts, trends, and issues in tourism
The programme will focus on a selection of the following topic areas and on any others which are relevant to participants’ needs:
Pre-intermediate
- Being friendly, helpful and polite in English.
- Dealing with enquiries.
- Taking booking.
- Organizing a trip.
- On the phone; enquiries, messages and complaints.
- Food and Drink: restaurant language; explaining dishes.
- Written correspondence: responding to enquiries; confirming bookings; avoiding mistakes; dealing with problems; being polite.
- Hotel: reservations; checking in; giving information.
- Money: changing money; explaining the bill.
- Travelling around.
- Problems! Helping clients in trouble; dealing with complaints; dealing with difficult customers.
Intermediate
- Types of accommodation.
- Hotel facilities.
- Staffing and internal organization.
- Reservations and check-in.
- Hotel and restaurant services.
- Money matters.
- Dealing with complaints.
- Off-site services.
- The business traveller.
- Conferences.
- Tour operation: planning.
- Tour operation: execution.